Housing disrepair claims,
made simple
If your council or housing association landlord has left damp, mould, leaks or unsafe conditions unrepaired, you may be owed compensation — and the repairs you asked for.
No win, no fee
Nothing to pay upfront, ever
Repairs pushed
We chase the work, not just the money
Eviction protected
The law protects you for claiming
Free case check
Honest answer before you commit
Eligibility
Are you eligible for a housing disrepair claim?
If you rent from a council or housing association, reported a problem, and it was never put right — these are the issues we most often claim for.
Damp & mould
Black mould, condensation or damp patches your landlord has not treated.
Leaking roofs or pipes
Water coming through ceilings, walls or from plumbing left unrepaired.
Faulty heating & electrics
No working heating or hot water, or wiring left in an unsafe state.
Missed repairs
Repairs reported to your landlord that were never carried out properly.
Unsafe living conditions
Broken doors, windows, stairs or anything putting your household at risk.
Pest infestations
Rats, mice or insects caused by disrepair the landlord has not resolved.
Not sure if your problem counts? Check for free — it costs nothing to ask.
How it works
Four steps, and we do the hard part
You tell us what is wrong. From there, the chasing is ours to do.
Step 1
Free case check
Tell us what is wrong with your home. It takes a couple of minutes and costs nothing.
Step 2
Expert review
A specialist looks at your situation and tells you honestly whether you have a claim.
Step 3
Start your claim
If you go ahead, you are represented on a no win, no fee basis.
Step 4
Get compensation
We push for the repairs to be done and for the compensation you are owed.
Reviews
What our clients say
Real outcomes from tenants who were being ignored by their landlord.
“I reported the damp in my bedroom three times over two years and nothing happened. My son's asthma was getting worse and I felt like nobody was listening. Within a fortnight of getting in touch here, someone had actually been out to inspect the property properly. The mould was treated, the extractor fan was finally replaced, and I received compensation for the time we'd spent living with it. I only wish I'd made the call sooner.”
“The leak from the flat above had been coming through my kitchen ceiling since the winter. My landlord kept saying it was logged as a job and then nothing would happen for months. What I appreciated most was that they were straight with me from the first phone call about what I could realistically expect. The repairs were done and the claim went through without me having to chase anybody.”
“We had no proper heating for most of two winters and were using an electric heater that pushed the bills right up. I was worried that making a complaint would cause trouble with the tenancy, but that was explained to me clearly and it was never an issue. The boiler was replaced and the settlement covered a good part of what we'd overspent on electricity.”
“Honestly I nearly didn't bother because I assumed there would be a catch or a bill somewhere down the line. There wasn't. Everything was explained upfront, I paid nothing at any point, and someone kept me updated rather than leaving me guessing. The back door and window that had been unsafe for over a year were finally sorted.”
Reported it already?
“It’s been logged” is not the same as fixed
Your landlord has a legal duty to keep your home in repair. If you told them about the problem and it is still there months later, that duty has not been met — and the fact you reported it is exactly the evidence a claim is built on.
- Keep any texts, emails or reference numbers
- Photos of the damage help, but are not essential
- It costs nothing to find out where you stand
No win, no fee
You will never be asked to pay to make a claim. If a claim does not succeed, you pay nothing at all. If it does, the solicitor’s fee is an agreed share of the compensation — shown to you in writing first.
FAQs